Technology Introduction and Evaluation


Our team recognizes that technology is important, however, our focus is just not technology, but how it improves your business. Capital investment, ROI and Cost-Benefit analysis are areas that Planmatics specializes in when it comes to Technology Program Introductions. We also perform Capability or Skill analysis to evaluate the feasibility and functionality of a newly introduced or existing technology program. Assessment of customer and user feedback and buy-in, and the synthesis and assessment of end user scenarios are other important aspects of technology program evaluations. We use more formal computer models in this arena.


Introducing a new technology into your existing system is sometimes a hassle and needs to be accompanied by a well organized plan and a proper change management initiative. Further, companies might find it difficult to evaluate the performance of a new technology. For example, a postal sorting center introducing a new scanning technique might be unsure if the newly established system is performing accurately and at its highest possible efficiency.


Planmatics handles such technology introduction and evaluation projects in a way that is best suited for each client. We not only prepare an optimal and flexible schedule, but also efficiently manage the entire process of converting plans to actions.


Planmatics initially tries to identify issues such as timely information, adequate training, management of expectations, and realization of savings across the different participants. This is achieved through the use of different information gathering methodologies such as focus groups, structured group interviews, and questionnaires. Individuals from different layers of the organization at the operational level are interviewed to identify issues affecting acceptance of new processes in processing operations.


Once Planmatics has developed a good understanding of the purpose of a technology and its expected outcomes, we prepare a checklist to capture the performance of the technology at various stages in the system. Based on this evaluation, we can confirm if the technology has been set up in the right manner and if it is being utilized to its maximum capacity level. Some of the common tools used in this exercise are

  • Data analysis
  • Process Mapping
  • Benchmark and best practice identification


Cost Benefit Analysis


The best measure of profit that a new technology can bring in is the ROI assessment. It is the heart of the "business case" portion of the decision making process. Economic analysis (and modeling) allows organizations to make critical decisions using important financial information. Through activity based costing, Planmatics can help justify the introduction or rejection of a proposed technology.


The Planmatics team identifies as-is process to determine inputs and outputs and to determine levels of manual labor utilized. The analysis of inputs and outputs helps the organization to develop automated/mechanized configurations that can be easily integrated with upstream and downstream processes. The cost of manual labor provides the basis for identifying level of investments in technology that meet the justification thresholds.